Bakery and Florist Comments: Respond to Order Intent, Delete Spam
Replies to order and delivery questions on post comments, turns comments with sales potential into tasks, and deletes profanity and competitor links.
Category: Comment Management
What this workflow includes
- 1Bakery and florist post comments account
- 2Is there an order, delivery or price question?
- 3Order redirect reply
- 4Open an order task for the sales team
- 5Is there profanity, a competitor link or spam?
- 6Short wait before deleting
- 7Delete spam comment
- 8Open moderation task
- 9AI reply for general question
- 10End flow
Template Overview
When to use it? Use it for bakeries, florists and gift shops to automatically answer order, delivery, price and card writing questions in comments on Instagram and Facebook posts, clean up spam comments, and keep the team informed during busy periods such as Mother's Day and Valentine's Day. How the flow works - Order intent: If a comment contains a question about an order, delivery, price or card, a short reply is sent suggesting they order via DM, and a campaign-tagged sales task is opened. - Spam and moderation: If a comment contains profanity, a competitor business link or bot content, the comment is deleted after a short wait and a moderation task is opened. - General questions: An AI reply is sent for all other comments and the flow ends. Setup steps - Connect the Instagram or Facebook account that will receive post comments. - Choose an AI assistant for general questions and introduce your business's delivery, product and hours information to the assistant. - Select a task board and column where tasks will be placed. - During busy periods, make sure the task category remains 'campaign'.