E-Commerce Shipping Tracking and Return Message Sorting with Task Creation
Distinguishes shipping status, return, and damage report messages; answers shipping questions with a tracking link, and opens a priority task for customer service on return and damage requests.
Categoria: Message Replies
O que este fluxo inclui
- 1Accounts
- 2Is the customer asking about shipping or order status?
- 3Is there an order number in the message?
- 4Shipping tracking link reply
- 5Order number request reply
- 6Is it a return, exchange, or cancellation request?
- 7Return process information reply
- 8Open return task for customer service
- 9Is the product damaged, broken, or wrong?
- 10Damage report photo request reply
- 11Open urgent damage report task
- 12Short wait
- 13AI reply for general questions
- 14End of flow
Visão geral do modelo
When is it used? - For e-commerce stores that sell via Instagram or Facebook Messenger, when you want to automatically sort shipping, return, and damage messages received after an order. How does the flow work? - If shipping or order status is asked: If the message contains an order number, a reply with the order tracking link is sent. If there is no order number, the customer is asked for their number. - If a return, exchange, or cancellation request is made: A polite process reply is sent and a high-priority task is opened for customer service. - If a damaged, broken, defective, or wrong product is reported: A reply asking for a photo is sent and an urgent task is opened. - Other general questions are answered by the AI assistant. What to do after copying - Connect your account (Instagram or Facebook page). - Edit information such as the shipping company and tracking link in the reply texts according to your own shipping company. - Choose an AI assistant for general questions and add your store's information. - Select a task board and column where the tasks will land.