Beauty Salon Appointment Change Message Classification and Task Creation
Detects appointment cancellation, postponement or time change requests, sends a short confirmation reply and opens a high-priority task for the reception; answers routine information questions with working hours.
Categoria: Message Replies
O que este fluxo inclui
- 1Accounts
- 2Is it an appointment cancellation, postponement or time change?
- 3Request received confirmation reply
- 4Open appointment task for reception
- 5Is the customer asking about working hours or address?
- 6Working hours and address reply
- 7AI reply for general questions
- 8Short wait
- 9End of flow
Visão geral do modelo
When to use it? - For businesses such as hair salons, beauty salons, laser hair removal centers or aesthetic clinics that manage their appointments by message. How does the flow work? - When a customer sends a message, AI evaluates whether the message contains a request to cancel, postpone or change an appointment. - If yes: the customer is informed that the request has been received and a high-priority task is opened for the reception team. - If no: the message is checked for expressions such as hours, open or what time. If found, the salon's working hours and address information are sent as a fixed reply. - For all other messages, the AI assistant replies; after a short wait the flow ends. Setup steps - Select the Instagram, Facebook or WhatsApp accounts you want to connect. - Select an AI assistant that contains your salon's information. - Select the task board where appointment tasks will be placed. - Update the working hours and address information in the fixed reply with your own details. - You can expand the keywords according to your own customers' language.