New Year Campaign Period Message Classification and Reply
Classifies incoming delivery date, gift/bulk order and reservation messages during New Year and year-end campaigns, sends automatic replies and opens tasks for the team.
Categorie: Campaign Management
Wat deze workflow bevat
- 1New Year campaign account
- 2Is delivery date being asked?
- 3Delivery date information reply
- 4Does it mention a gift or bulk order?
- 5Open corporate sales task
- 6Is it a reservation request?
- 7Reservation form reply
- 8Open reservation task
- 9General AI reply
Sjabloonoverzicht
When should this template be used? Use it to classify customer questions automatically and direct your team to the right work when message volume rises quickly during New Year and year-end campaigns. It is recommended to publish it 2-3 weeks before the end of December, the campaign end date. How does the flow work? Delivery date question: If the message asks about the last shipping or delivery date, a fixed delivery information reply is sent. Corporate and bulk orders: If the message contains gift, package, bulk or corporate keywords, a high-priority corporate sales task is opened. Reservation: If the message mentions reservation, table or New Year's Eve, a reply with a reservation form link is sent and a task is opened. Other messages: The remaining messages receive a general information reply from the AI assistant. What to do after copying Connect your Instagram or Facebook accounts. Select your AI assistant and define your business information. Select the task board where tasks will be placed. Update the date in the delivery date reply according to your own shipping calendar. Replace the form link in the reservation reply with your own form.