E-Commerce Shipping Tracking and Return Message Sorting with Task Creation

Wat deze workflow bevat

1. 1Accounts
2. 2Is the customer asking about shipping or order status?
3. 3Is there an order number in the message?
4. 4Shipping tracking link reply
5. 5Order number request reply
6. 6Is it a return, exchange, or cancellation request?
7. 7Return process information reply
8. 8Open return task for customer service
9. 9Is the product damaged, broken, or wrong?
10. 10Damage report photo request reply
11. 11Open urgent damage report task
12. 12Short wait
13. 13AI reply for general questions
14. 14End of flow

Sjabloonoverzicht

When is it used? - For e-commerce stores that sell via Instagram or Facebook Messenger, when you want to automatically sort shipping, return, and damage messages received after an order. How does the flow work? - If shipping or order status is asked: If the message contains an order number, a reply with the order tracking link is sent. If there is no order number, the customer is asked for their number. - If a return, exchange, or cancellation request is made: A polite process reply is sent and a high-priority task is opened for customer service. - If a damaged, broken, defective, or wrong product is reported: A reply asking for a photo is sent and an urgent task is opened. - Other general questions are answered by the AI assistant. What to do after copying - Connect your account (Instagram or Facebook page). - Edit information such as the shipping company and tracking link in the reply texts according to your own shipping company. - Choose an AI assistant for general questions and add your store's information. - Select a task board and column where the tasks will land.