Manage Instagram DMs in a shared inbox
Bring supported Instagram conversations into Plexorin Messages. Review the thread, customer details, and saved replies in one workspace.
Find the right conversation
Use account filters, search, and unread status to focus on the Instagram messages that need attention.
Reply with context
Open the conversation with its message history and customer details available beside it.
Reuse saved replies
Choose a saved response or use an approved shortcut instead of typing the same answer again.
Manage supported Meta channels
Plexorin Messages also handles supported Messenger and WhatsApp conversations alongside Instagram.
Keep replies under your control
When available, AI can draft a response for review. A person can edit it in the composer before sending.
Keep customer details nearby
Review and update customer records from the conversation without leaving the Messages screen.
Set up your Instagram inbox
Connect an account
Connect an Instagram account with the messaging permissions Plexorin requires.
Open Messages
Filter conversations by account, unread status, or search term.
Review and reply
Read the thread, use a saved reply if useful, and send your response.
Teams that benefit from one Instagram inbox
Customer support teams
Keep incoming social conversations visible during customer care work.
Small business owners
Check customer questions without repeatedly opening the Instagram app.
Social media managers
Work across supported Meta inbox channels from a single Messages view.