Restaurant Post Comments: Answer Reservation and Takeaway Questions and Delete Spam
Routes reservation and takeaway questions in restaurant and cafe post comments, deletes comments with profanity, competitor links or spam, and opens a moderation task.
Kategorie: Comment Management
Was dieser Workflow enthält
- 1Instagram and Facebook Accounts
- 2Is there a reservation or order intent?
- 3Does it contain profanity, a competitor link or spam?
- 4Reservation and order redirect reply
- 5Short wait
- 6Delete the inappropriate comment
- 7Open moderation task
- 8AI reply for general questions
- 9End of flow
Vorlagenübersicht
When to use it? Use this for restaurants, cafes, bakeries or businesses offering takeaway to tell apart and answer reservation, table, takeaway and menu price questions in comments on your Instagram and Facebook posts. How does the flow work? - If there is a reservation or order intent: a short reply asking the customer to message you via DM is sent, then a few seconds are waited. - If it contains profanity, insults, a competitor business link or spam: the comment is deleted and a moderation task is opened. - For other comments: the AI replies based on the information about the menu and opening hours. Setup steps - Connect the Instagram or Facebook account that will receive post comments. - Choose an AI assistant so the replies match your business information. - Choose a task board where moderation tasks will be created. - Update the profanity and competitor list according to your own business. - Test the comment replies with test comments before going live.